Shared team inbox
Every WhatsApp, Instagram and Messenger conversation in one place, live for the whole team.
- Assign chats and see who replied
- Unread counts and live updates
- Photos, documents and voice notes
WhatsApp CRM + AI agents
Turn every WhatsApp chat into a customer
One shared inbox for your team, AI agents that answer 24/7, and a mobile app so no lead waits for a reply.
7-day free trial · No credit card needed
Built for
EducationPropertyClinicsRetailServices
24/7AI replies, even after hours
1shared inbox for the whole team
5channels in one place
BM · EN · 中文replies in your customer's language
Works with
WhatsApp BusinessInstagramMessengerEmailGoogle Sheets
Everything in one place
From first message to closed deal
Desk brings your conversations, contacts and campaigns together, so your team always knows who to reply to next.
AI agents
Agents trained on your own knowledge answer questions, qualify leads and book appointments.
- Replies in your customer's language
- Hands over to a person when needed
- Follows your working hours
Leads & CRM
Every contact gets a profile with tags, notes, activity and AI insights.
- Tags and saved lists
- Sync with Google Sheets
- Full history of every chat
Broadcasts & campaigns
Send approved WhatsApp templates and emails to the right list at the right time.
- Target by tag or list
- Schedule ahead
- Track replies and results
Industries
Made for businesses that sell on chat
Education & tuition
Answer course questions and book trial classes.
Property
Qualify buyers and arrange viewings fast.
Clinics & wellness
Confirm appointments and send reminders.
Retail & e-commerce
Share products, prices and order updates.
Food & beverage
Take bookings, catering and bulk orders.
Automotive
Follow up test drives and service bookings.
Beauty & salons
Fill your calendar with fewer no-shows.
Professional services
Turn enquiries into quotes and contracts.
Channels & integrations
Meet customers where they already are
WhatsApp, Instagram and Messenger together
Connect your official WhatsApp Business number and your Meta pages. Every message lands in the same inbox, with the full history.
Your lists, your way
Build saved lists like “Hot leads” or “Follow up” and sync contacts with Google Sheets, so the whole team works from the same data.
AI agents
An assistant that never sleeps
Learns your business
Add your FAQs, price lists and documents. Your agent answers from your own knowledge.
Knows when to hand over
When a customer needs a person, the chat goes to the right teammate with a summary.
Works your hours
Let AI cover nights and weekends, or only when your team is busy.
Desk mobile app
Your inbox, in your pocket
Reply from anywhere with the Desk app for iPhone and Android.
- Push alerts for chats assigned to you
- Tags, notes and saved replies on the go
- Mute alerts for 8 hours, a week or always
Pricing
Simple plans that grow with you
Start with a 7-day free trial. Upgrade when you're ready.
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Prices in Malaysian Ringgit (RM).
FAQ
Questions, answered
Do I need the official WhatsApp Business API?
Desk connects to WhatsApp through Meta's official Business Platform. We guide you through connecting your number during setup.
Can my whole team use one WhatsApp number?
Yes. Everyone on your team shares the same inbox, can be assigned chats and sees who replied to each message.
Which languages can the AI agent reply in?
Your agent replies in the language your customer writes in, including English, Bahasa Melayu and Chinese.
Is there a mobile app?
Yes. The Desk app for iPhone and Android lets you reply, tag contacts and get push alerts for chats assigned to you.
How does the free trial work?
Sign up and try Desk free for 7 days with one WhatsApp number. No credit card needed.
Can I cancel anytime?
Yes. Monthly plans can be cancelled anytime from your billing settings.
Ready to reply to every lead?
Set up in minutes. Your first replies can go out today.
- 7-day free trial
- No credit card needed
- Help with setup