Terms of Service

1. The service

LeadsFlow is a customer-conversation CRM. It lets businesses connect their own messaging channels (such as WhatsApp Business, email, Facebook Messenger, Instagram, TikTok, and marketplace chat), manage conversations and leads, run broadcasts and automation flows, and optionally reply with an AI assistant. By creating a workspace or using the service you agree to these terms on behalf of the business you represent.

2. Accounts and workspaces

• You are responsible for the accuracy of your account information and for keeping credentials secure.
• Workspace admins control member access and are responsible for the actions taken by their workspace members and configured automations, including AI-generated replies sent on the business's behalf.

3. Connected channels

Connecting a channel requires that you have the authority to do so for that business account, and your use of each channel through LeadsFlow must comply with that platform's own terms and policies (including Meta's WhatsApp Business, Messenger and Instagram policies, Google's, TikTok's, and marketplace seller policies). Platforms may impose messaging windows, template approval, or rate limits that constrain what LeadsFlow can send on your behalf.

4. Acceptable use

• No spam, unsolicited bulk messaging, or messaging people who have not interacted with your business or consented to be contacted.
• No unlawful, deceptive, harassing, or harmful content or activity.
• No attempts to probe, disrupt, or access data belonging to other workspaces.

We may suspend workspaces that materially breach these rules or that cause a connected platform to restrict our service.

5. Credits, subscriptions, and billing

AI usage and certain message types consume credits per your plan's published rates. Subscription fees and credit top-ups are billed per the plan you select; invoices are payable by their due date. Fees are non-refundable except where required by law.

6. Your data

You retain all rights to your business's data. You grant us the limited rights needed to operate the service (store, process, transmit, and display your data to your workspace and connected channels). Our data handling is described in the Privacy Policy.

7. Availability and changes

We aim for high availability but the service is provided "as is" without warranties of uninterrupted operation. We may improve or modify features; if a change materially reduces core functionality, we will make reasonable efforts to notify workspace admins in advance.

8. Liability

To the maximum extent permitted by law, our aggregate liability arising out of the service in any 12-month period is limited to the amounts you paid us for the service in that period, and we are not liable for indirect, incidental, or consequential damages, or for the acts of third-party platforms.

9. Termination

You may stop using the service and request workspace deletion at any time. We may terminate or suspend access for material breach of these terms with notice where practicable.

10. Governing law

These terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Malaysia.

11. Contact

Questions about these terms: support@nenji.ai